Rental Terms

When you make a reservation, rent a vehicle or join one of our programs, we collect personal information from you, such as:

name;

email address;

home and/or business address;

telephone numbers at which we can reach you;

date of birth;

payment information such as your credit or debit card details (security code is obtained for transaction only – we do not keep it);

information from driver’s license and/or other government issued identification;

special discount codes, partner member numbers, association memberships (for discounts, special privileges and points programs);

and other information that may be required to rent you a vehicle and/or provide you with services.

We may also collect demographic information about you such as your age, gender, habits or preferences, where you rented the vehicle, were any special needs or equipment requested, whether you are part of a corporate or rewards program, where and when you returned the vehicle, customer service inquiries or complaints, payment arrangements, insurance preferences, gas consumption, mileage, accident history and other information related to the vehicle and your use of it. We use this information to administer your rental and also to better understand our customers and provide you with relevant offers.

Some vehicles come equipped with a global positioning system (GPS) or similar type tracking device that may also collect information about the vehicle. To learn about vehicle data we collect, scroll down to read about Vehicle Data.

When you purchase a gift certificate, we may collect the name and mailing address of the gift recipient in order to fulfill your order. We will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact our customer service at the details below.

The information we collect is used to provide you with our great services (for example, renting a vehicle and providing discounts and offers) and for our business purposes (research and development of new products and services and enforcing our legal rights).

One more thing: when you call us (from any phone), we may record or monitor the call for qualify control, training or similar purposes.